When filling out your shipping address info, please include your PCCC in the "Company" field.
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The Express shipping service to Korea can only be utilized by customers who actually reside in Korea and have a Personal Customs Clearance Code (PCCC).
The amount difference between the shipping fee paid at checkout and the actual Express shipping fee charged will be refunded at the time of shipping. Regarding shipping to Korea, please choose the cheapest international shipping option to complete your purchase and make sure that the shipping address is written in Korean. ** Subject to change based on operational circumstances. (See Return & Exchange and Cancellation Policies below.) Please remember to film a full, unedited Unboxing Video from beginning to end, check the product condition immediately upon receipt, and contact our Customer Support department at for damaged, defective, incorrect, or missing items. The shipping speed applies after the order has been processed.ĭue to the effects of COVID-19, shipping to some countries may be restricted, in which case, orders may be automatically cancelled or packages may be automatically returned, so please check your country's shipping restrictions before placing an order. For high volume orders, it can take anywhere between 5~8 business days** for processing. Orders are typically processed within 2~3 business days** (normal volume) if all items in the order are in stock. Upon arrival, order processing will begin (detailed shipping updates can be found on our social media).
Once a product releases in Korea, it takes about 2~3 business days** for it to arrive at our warehouse in the U.S. Actual product may vary from image shown. ** Release date, pre-order period, shipping schedule, contents, product description, and preview image are for reference only and subject to change. may occur due to the nature of the material or during the manufacturing/packaging/delivery process and cannot be a reason for exchange or return. Small spots, scratches, flaws, discoloration, etc. ** The outer box/case/sleeve/cover is made for protecting the product underneath. Depending on availability, the first press/pre-order benefits may still be available after the album releases while inventory lasts.
** Please note that any first press/pre-order benefits can only be guaranteed if you place your order before the pre-order deadline (unless sold out or limited). and Canada, so if you would like to place an international order, please select the NO POSTER option before adding the album to your cart. ** We currently do not ship posters outside of the U.S.
** If you choose the UNFOLDED POSTER option, then it will be shipped separately in a poster tube and additional shipping costs will apply. Billboard has very specific rules on how an album can or cannot count towards their charts, so please check with Billboard for further details. ** All Korean version album sales made on SubK Shop will count towards the Hanteo and Gaon charts. Only 350 random first press albums will include it, not all.
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