Recognizes and rewards outstanding performance of resort team members.Responds to directives in an accurate and timely manner and ensures the same compliance of the resort team.Responsible for maintaining operational excellence within their resort.Communicates all shift issues, concerns and needs to the Market Leader and/or the Regional Leader dependent on market.Creates a plan to drive and achieve resort quantitative objectives including: sales, labor, cost of goods sold and expense management.Ensures the Resort Manager and Shift Managers provide the same to the resort team members. Provides the direction, leadership and communication necessary to achieve sales results and operating plan goals for the site.Understands and communicates the companies' mission, values, and objectives.As of 2019 over 67% of US households have a pet industry growth has benefitted from the trends towards humanization of pets and demand for premium/luxury offerings in the animal care and goods space. NVA’s pet resorts business line competes in an $8+ billion industry that has grown over 5% year over year since 2015. NVA has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, new resort and same-store initiatives. While leading and creating a resort culture based on Servant Leadership, high quality guest/pet care, and exceptional customer service for our internal and external customers.īased in Greater Los Angeles, National Veterinary Associates (“NVA”) is the largest private owner of freestanding veterinary hospitals and pet resorts in North America, with 700+ companion animal veterinary hospitals and pet resort locations.
The General Manager must maintain an exceptional level of customer service by developing strong Resort Managers, Shift Leads and Team Members. The General Manager is responsible for maximizing the sales and profits of the site. A General Manager (GM) is responsible for the overall operations, customer experience, sales performance and execution of brand excellence in a resort.
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